CMU Jobs

Job ad: Attitude Is Everything – Charter Manager (London)

By | Published on Friday 29 April 2022

Attitude Is Everything

About Attitude is Everything:
Attitude is Everything is a charity that connects disabled audience members, performers, employees and volunteers with music and live event industries to improve access together.

Through our work:
• Disabled people lead the change.
• Industry professionals learn from real-life experience and expertise.
• Barriers are identified and removed.
• Good practice is celebrated and rewarded.
• More disabled people play their part in music and live event industries.

We have been working with the UK’s music and live event industries for over 20 years and increasingly work internationally. Attitude is Everything is a highly trusted ‘brand’, attracting a wide range of industry partners who now work with us to achieve our goals.

As a disability-led charity, we welcome applicants from all backgrounds, and work with employees to meet any access requirements.

About the role:
The core purpose of this role is to drive Attitude is Everything’s ground-breaking Live Events Access Charter. You will be working with live events venues, festivals and the grassroots industries to implement changes to improve access provision for their audiences, staff teams and artists.

The Charter was recognised by UK Music as an industry standard in 2017 and currently has over 200 venues and festivals signed up.

You will also work to increase membership of the Charter, diversifying the areas of the industry engaged with the Charter.

You will also assist in the delivery of our training programmes and access consultancy services.

Salary: £34,000
Hours: Full time – 35 hours per week. This role will include some work outside these hours for evenings and weekends – especially during the summer festival season. Time off in Lieu is offered for additional hours worked.
Contract: Permanent
Based: Office – London, NW1 with potential for travel across the UK and beyond. Hybrid working will be considered.
Reports to: Head of Programmes and Business Development
Manages: Business Support Officer
Pension: 10% employer contribution
Holiday: 26 days per year

Purpose of role
• Build and manage relationships with events organisers in order to engage them with our Live Events Access Charter.
• Create, develop and employ the tools and knowledge available to inform and advise the live events industries on improving their accessibility.
• Communicate evidence for change in order to influence key stakeholders to enhance the live events experience for Deaf and disabled people.
• Monitor and evaluate the impact of our work.
• Assist with meeting our consultancy and training targets.
• Support volunteers to assist our festival work.

Main Duties
• Live Events Access Charter:
• Oversee the implementation of the Charter, including venues, grassroots venues, festivals and outdoor events.
• Building and managing relationships with venues and festivals that are currently engaged with the Charter, whilst identifying and targeting those who are not and signing them up to the Charter.
• Advising Charter venues and festivals on how to improve accessibility for Deaf and disabled customers
• Completing Access Surveys, Audits and Action Plans in order to determine what access facilities and services are in place, and what improvements are required.
• Utilising feedback from our nationwide team of mystery shoppers to advise venues and festivals and support them to make improvements
• Produce evaluation reports for key partners on event accessibility including making realistic recommendations for future events.
• Writing guidance documents that inform events producers on all aspects of live events accessibility.
• Organising and delivering training and consultancy services.

Volunteer Management:
• As required, supporting Deaf and disabled volunteers to work at various events.

Organisational Development:
• Contribute to the strategic direction of the Live Events Access Charter and associated projects.
• Support research and campaigning work by gathering and analysing data.
• Use IT Software including Microsoft Office and Salesforce to evaluate the impact of our work using monitoring data, anecdotal evidence and case studies for internal use, funders and the live events industries.
• Assist in meeting income generation targets for training and consultancy
• Represent Attitude is Everything at conferences and other events, including networking, presentations and workshops.
• Other tasks as directed by the Head of Programmes and Business Development and other members of Senior Management Team.

Person Specification
Please demonstrate how you meet these on your application – this will be the criteria on which we will shortlist you for your interview.

Organisational Skills
• Ability to manage conflicting deadlines and multiple activity streams, keeping track of relationships with multiple venues, festivals and organisations, logging and monitoring progress on the organisation’s Salesforce CRM
• Ability to review complex information (including mystery shops, action plans and event reports), identifying solutions and improvements and writing reports that are presented in an accessible and achievable way, as well as drawing out wider themes for future development.
• Ability to present our training and consultancy services to new and existing clients and identify business development opportunities.
• Willingness to expand knowledge base and push areas of work into new spaces – such as learning how to produce access audits and design-specific report writing

Interpersonal Skills
• Able to manage people and organisations through signing up to our Live Events Access Charter from introduction to sign-off and explain complex processes in an engaging way
• Confident in presenting to groups of people effectively and making a compelling case for change
• Ability to hold challenging conversations and give honest feedback to venues and festivals in a way that leaves the recipient feeling positive and confident about making effective changes

Knowledge and Understanding
• Understanding of accessibility standards for the built environment including the Building Regulations Approved Document Part M on Access to and Use of Buildings
• Understanding of the Equality Act, what it means to make reasonable adjustments, the barriers disabled people may face at events and the role of the Social model of disability in addressing those barriers
• Contributing to the wider team
• Ability to deliver Disability Equality Training and consultancy services in order to assist in meeting the business development targets of the charity (training will be provided)
• Ability to line manage in a supportive and motivating way
• Ability to collaborate across teams and collaborate with other managers on cross departmental projects

Closing date is the 20th May 2022.