CMU Jobs

Job ad: AXS Group – Client Ticketing Manager (London)

By | Published on Wednesday 24 July 2019

AXS

AXS connects fans with the artists and teams they love.  Each year we sell millions of tickets to thousands of incredible events and are the preferred ticketing partner for some of the largest UK venues and festivals, from The O2 Arena and The SSE Arena, Wembley to Barclaycard British Summer Time in Hyde Park. Since our founding in 2011, we’ve consistently pushed the industry forward and improved experiences for fans across the globe, making it easier than ever to discover events, find the perfect seats, and enjoy unforgettable live entertainment.

We continue to lead the evolution of our industry today from our wonderful offices in London, throughout the US and Europe.  At each location you’ll find a dedicated, diverse team who create groundbreaking products and services in a fun, fast-paced environment.  We love what we do along with our fantastic culture, enviable perks and comprehensive benefits.

We’re passionate about improving the fan experience and providing game-changing solutions for our clients, and we’re always looking for smart, motivated people to help make it happen. Bring your enthusiasm, your big ideas, and your desire to team up with some of the best and brightest in technology and entertainment. Together we keep the world cheering.

The role

The Client Ticketing Manager is a critical part of our Client Services Team. You will be the first point of contact for key clients, ensuring that you deal with all their requirements accurately and efficiently. You will ensure that all events are built correctly in our system meeting all deadlines and will manage the event life cycle from on sale to event date.  You’ll provide accurate data to our fulfillment team to ensure that ticketing requirements are dispatched on time and work with our contact centre and customer services manager to help manage any customer feedback.

You

With a background in Music, Sports or Theatre ticketing you will be incredibly organised and used to working in a busy team environment. You are proactive – always spotting what needs to get done and doing it – without being asked or getting permission. You’ll be confident using a variety of ticketing systems and technology, always ready to learn and innovate. You’ll be used to working at pace, incredibly flexible and have a meticulous eye for detail. You will thrive working as part of a passionate, busy team who love what they do.

Key accountabilities

• Responsible for the configuration and ongoing event management for AXS Europe clients.
• Responsible for providing exceptional customer service levels to all clients.  
• Additional support when required, including out of hours and on site.
• Ensure that the AXS brand is represented in a professional manner both internally and externally.

Main activities and responsibilities

• Create and maintain excellent relationships with all AXS Europe clients.
• Build events based on information supplied by clients, and ensure that all work is completed to the required audit standards.
• Perform event checking and audit as requested and monitor on sales as required.
• Ensure that all changes to events are correctly documented.
• Ensure that all event-related documentation and communication is accurate, appropriate, and correctly distributed.
• Liaise with AXS content team to ensure accuracy of ticketing links supplied to clients and across the AXS platform.
• Provide client support via email, Freshdesk and Client Support phone line, responding to all queries in a timely and professional manner.
• Provide out of office hours client support as determined by L1 Client Services Rota.
• Participate in on site event ticketing, box office and scanning activities as required.
• Work alongside the fulfilment department to ensure timely dispatch of customer orders.
• Help to investigate problems, identify the root cause of issues, provide solutions, escalate where appropriate and continue to manage information flow back to the client.
• Assist co-workers in determining requirements of specific clients, ensure relevant information is communicated accurately.
• Understand, learn and remain up to date with requirements of venues, promoters and systems.
• Develop and maintain effective teamwork within the Client Services team and across the business.
• Take ownership of training and development opportunities.
• Other ad-hoc duties as requested by senior management team. 

Key skills and experience

• Experience working in a fast paced team
• Knowledge of event ticket sales and the ticketing industry and comfortable working with the associated technology 
• Excellent administration skills and a meticulous eye for detail
• Ability to form close working relationships with stake holders of all levels

How to apply

Please click below to submit your CV and a short cover letter explaining how you fit the criteria by Monday 5 Aug.

Please note this role is based in our London office and you will be asked to verify your right to work in the UK if invited to interview. We reserve the right to close the advert early if we find a suitable candidate.



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