CMU Jobs

Job ad: Manchester Academy – Marketing and Ticketing Manager (Manchester/Hybrid)

By | Published on Monday 13 March 2023

Manchester Academy

Post title: Marketing & Ticketing Manager
Salary: £25,000 per annum
Full/Part Time: Full-time
Contract term: Permanent (with 6-month probation period)
Date of Writing: March 2023
Accountable to: Events Manager
Accountable for: Events Assistants
Hours: 35 hrs per week
Location: Usually located at the main Students’ Union Building, and there is an option for some home working when duties do not need to be delivered on site
Eligibility: Open to applicants with relevant skills and experience who are eligible to work in the UK

We offer staff many benefits including:
• Annual leave 30 days + Christmas close (or equivalent) + bank holidays
• Employer pension contribution matched up to 8%
• Hybrid / flexible working (where possible)
• Enhanced sick/maternity/paternity/adoption pay
• Needs based compassionate leave
• Travel loan scheme
• Manchester Academy gig tickets
• Free breakfast/lunch when working in the office
• Access to all-staff training programme and eLearning platform

Purpose of the Role
The purpose of this role is to provide essential support role to the Manchester Academy Venues management team. Responsibilities lie predominantly in marketing, social media, ticketing, and box office; but some assistance is required with venue programming and diary management. You’ll oversee all aspects of the sale of tickets for events at MAV (Manchester Academy Venues): from initial allocation set-up to event marketing, to reporting accurate sales on show documents. It requires conscientiousness, attention to detail and ability to work under pressure, whilst enjoying the creative side of delivering our marketing strategy. Additionally, you’ll assist with mentoring the MAV Intern and part-time Events Assistants.

Typical Working Day
Marketing and social media, ticketing, and assisting with diary management makes up the majority of the role. You will spend at least half of your time desk-based, completing admin tasks such as confirming allocation changes, and managing sales reporting to clients using emails and excel documents.

Setting up new shows to internal and external contacts is also a key part of the role. This involves careful management of emails from promoters, relaying information to all relevant team members and contractors via email, as well as ensuring the departmental shared working document is accurate.

The Marketing & Ticketing Manager leads on social media and manages the marketing schedule, ensuring all deadlines are met for: online show announcements, weekly newsletters, and print adverts, posters, and leaflets.

On show days, you are responsible for ensuring that all show close offs are completed, and barcodes are uploaded to scanners in time for doors, delegating tasks where necessary.

Principal Duties
Role specific

• To manage all activities linked to the sale of tickets for events at MAV / UMSU – including sales reporting, allocation management, and accurately preparing shared working documents
• To oversee and deliver all areas of marketing activity for MAV – including leading on social media, ensuring marketing deadlines are adhered to, proof-reading, and liaising with external suppliers
• To assist with diary management of the four venues, for all MAV events & UMSU bookings – liaising efficiently with promoters and internal colleagues to maximise the use of the spaces.
Organisational stewardship & leadership
• To contribute to team planning days and delivery of team goals and objectives
• To conduct risk assessments for area of work and have a good knowledge of risk mitigating activities for day-to-day activities
• To perform role in line with Union financial framework ensuring all financial paperwork is passed to the finance team, contributing to budgeting and forecasting for aspects of the departmental budget
• To hold expert knowledge of policy and procedure as it relates to the role being delivered and can independently apply the framework for the majority of day-to-day matters

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