CMU Jobs

Job ad: The Halls – Box Office Manager (Wolverhampton)

By | Published on Wednesday 18 January 2023

Role: Box Office Manager
Salary: 33,000-35,000 a year plus benefits
Contract Type: Permanent
Hours of Work: 37.5 hours per week, Monday to Friday – but may involve working weekends and evenings
Location: The Halls, Wolverhampton – The Halls, North Street, Wolverhampton WV11RD
Closing Date: Sunday 29th January 2023

Full Description
The Halls, Wolverhampton, AEG Presents newest venue, is seeking a Box Office Manager.

You will be instrumental to the effective running of our core business, be passionate about the entertainment industry and provide world class ticketing and customer service for events taking place at The Halls.

As the Box Office Manager, you will be responsible for the running of venue ticketing provisions from event confirmation through to the event night.

This is a rare opportunity to be part of something right from the beginning and really make your mark. So, if you’re looking for the chance to learn new skills and take your career to the next level, we’d love to hear from you!

You’ll manage the day-to-day ticketing functions ensuring high-performing ticketing and customer service.

Working closely with our primary ticketing partner AXS to fully utilise their ticketing system, you’ll become an expert user and team trainer, ensuring awareness of system capability and functionality to deliver ticketing excellence.

You’ll liaise with promoter teams on all aspects of their event ticketing, working shows, events and weekends when required.

Whilst providing high levels of customer service both in advance of and on show night, handling accessibility queries, bookings, and general enquiries; you’ll act as first point of contact for all compliments and complaints for the venue, looking for trends and recommending improvements where possible.

You’ll keep up to date on accessibility requirements, such as The Attitude Is Everything charter and manage the front office, including line management of an Assistant Box Office Manager, as well as casual staff working on show nights.

You’ll have experience of working in a box office environment within the live entertainment industry and expert knowledge of managing ticketing within venues, with the ability to grasp new information quickly.

Confident in building and managing diverse teams in busy public-facing environments; you’ll thrive on working in a busy and changing environment with a confident, personable approach.

With strong numerical skills, proficient in delivering accurate reports; you’ll have the ability to maximise revenue across all areas of venue ticketing wherever possible.

A passion for training, mentoring, and developing teams and leading from the front; you’ll have experience of managing rostering of staff and processing accurate hours for payroll.

A great communicator, you’ll be able to build good working relationships with both colleagues and external customers and clients.

You’ll want to raise the bar in this role, be solutions focussed and look for ways to maximise efficiency. We encourage new ideas and innovation. We’ll give you a thorough induction where you’ll get to meet other new employees, learn about our culture and values and how AEG operates. We will give you all the training in our systems, policies and procedures so that you’ll be set up for success.

Where: You’ll be based at the venue The Halls, Wolverhampton.

So why apply?
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!

You can find out about our Vision and Values here.

Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.