CMU Jobs

Job ad: The Halls – Deputy General Manager (Wolverhampton)

By | Published on Wednesday 18 January 2023

Role: Deputy General Manager
Salary: 50,000 a year plus 10% bonus
Contract Type: Permanent
Hours of Work: 37.5 hours per week, Monday to Friday
Location: The Halls, Wolverhampton – The Halls, North Street, Wolverhampton WV11RD
Closing Date: Sunday 29th January 2023

Full Description
AEG Presents; the Touring, Festival and mid-sized venue division of AEG Europe are seeking a Deputy General Manager to assist in the management its new venue The Halls in Wolverhampton. 

Due to open in June 2023, The Halls consists of the Civic a 3,400-capacity event space and the Wulfrun at 1,200 capacity event space. With a strong concert history, we expect the re-launched venues to be holding in excess of 250 event nights a year. 

The Deputy General Manager (DGM) Manager and their team are responsible for the efficient and safe running of the venue, as well as supporting with the growth of the business through developing relationships across a variety of event types that can be accommodated within the two intimate venues. 

AEG’s philosophy is to go the extra mile in providing a full-service solution to all incoming venue hires. The Deputy General Manager is responsible for supporting both operational and commercial management. The position reports directly into the General Manager. 

The Deputy General Manager is an important role within the business, and you will be expected to deliver whilst leading the operational teams to deliver a safe environment to our clients and visitors that exemplifies the brand promise to ‘wow, thrill and excite with unforgettable experiences’.  

Working closely with the General Manager and the Venue Management team, the Deputy Venue Manager is responsible for the smooth running of the venue. You’ll build and maintain relationships with event promoters, devising and implementing operating procedures and ensuring the venue is compliant with all necessary H&S regulations. 

You’ll act as General Manager in their absence and to assume such duties; manage the event planning process to ensure promoters specific needs are met whilst adhering to the licensing stipulations and any house policies and procedures; along with ensuring that staffing levels are maintained, and costs are managed and end of shift reports are filed. 

You’ll manage access control, communications, accreditation, CCTV, fire detection and key systems; and proactively identify and seek commercial corporate (predominantly meaning conference, MICE, banquets) opportunities, liaising with the ASM team where relevant on the sales process. 

Whilst developing and maintaining successful relationships with key clients – new and existing; you’ll identify industry trends, attract new content to the venue, across music, comedy, sports, corporate markets; and present and seek approval for any in-house promoted events. 

You’ll have previous experience of managing a team within a high-profile venue along with excellent leadership skills. You’ll be able to motivate and lead teams to deliver the highest levels of customer service. 

A commercially focussed leader, you’ll have experience of developing and managing budgets. 

You’ll have a strong understanding of how the live music/event industry works and have a history of building contacts across various relevant organisations. 

You’ll want to raise the bar in this role, be solutions focussed and look for ways to maximise efficiency. We encourage new ideas and innovation. We’ll give you a thorough induction where you’ll get to meet other new employees and learn about how AEG operates. We will give you all the training in our systems, policies and procedures so that you’ll be set up for success. 

Where: You’ll be based at the venue in Wolverhampton. 

This will be a two stage process, first stage is likely to be a virtual interview and second stage will be held in person at the venue.

So why apply? 
AEG is an inclusive organisation where we value everybody’s contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all opinions. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always! 

You can find out about our Vision and Values here.

Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.