CMU Jobs

Job ad: Union Chapel – Head of Events & Commercial Activities (London)

By | Published on Wednesday 22 January 2020

Union Chapel

The Union Chapel is primarily known as an amazing, unique award-winning music and performing arts venue. The Union Chapel is also home to a homelessness charity, which offers support, shelter and a catering training programme; a progressive and inclusive church, delivering creative community and social justice work for vulnerable communities; and hosts a range of other community, artistic and campaigning activities and events.

In the last few months of 2019 alone, we hosted acts as diverse as Amanda Palmer, Jorja Smith and AJ Tracey, Lamb, Guardian Live (Glastonbury @ 50), as well as a range of events, training and activities for organisations as broad as the BBC, Extinction Rebellion, the British Council’s international social action programme, DocHeads, Shelter, Fuel Theatre, and many more.

This is an exciting time to join the Union Chapel, as we work towards a new vision and strategy around being a ‘leading ethical arts centre’. Building on the Union Chapel’s heritage and history, the new Head of Events and Commercial Activities will work towards building this reputation and our financial sustainability, through diversifying income and work towards a balance of income- generating commercial activity and internally programmed events, programmes and festivals.

We are looking for an experienced Head of Events and Commercial Activities with a keen interest in events management, programming and income generation for the benefit of the arts, culture, social justice and heritage. This role will be key in helping to develop and drive forward the Union Chapel’s new phase of income generation and programming, and building our reputation across the arts and entertainment sectors.

The Head of Events and Commercial Activities will know how to sell the venue alongside the wider work, to maximise profitability of our commercial activities. The role will play a major role in our new strategy and vision, and will understand how to balance the ambitious income-generating demands of a popular and well-loved venue with an organisation’s charitable objectives, strong and growing social purpose and community programmes.

The role

You will be responsible for managing and developing the organisation’s artistic programme, overseeing production & marketing, maintaining and enhancing existing commercial activities including venue, bar and room hire and investigating and implementing potential new revenue opportunities.

Responsibilities will include:

• Commercial activities and strategy
• Programme management
• Production management
• Customer services & marketing
• Staff management
• Finance
• Governance and leadership team

To understand the full scope of this role, please download the recruitment pack here.

Person specification


• Strong commercial acumen with the ability to balance commercial activities with an artistic and/or social justice programme
• Minimum 5 years programming experience in a music and/or multi-arts venue, including business planning and implementation of strategy
• Significant senior managerial experience working with a multi-skilled team of 10+ people
• Good understanding of venue management and day-to-day operations
• Demonstrable experience of growing and diversifying commercial income streams
• Strong negotiation skills to agree the best contract terms with promoters and performers
• Strong understanding of event production & promotion
• Strong understanding of customer service best practice
• Knowledge of marketing strategies and their implementation
• Imaginative in terms of exploring and developing new commercial activities and revenue streams
• Self-motivated with the ability to prioritise a complex workload
• Excellent written and verbal skills
• High standard of computer literacy (Excel, Word, Powerpoint, Outlook)
• Belief in the charitable aims of the organisation and ability to be a strong ambassador of its work and values


• Knowledge and experience of funders and funding processes for artistic projects
• Experience and knowledge of beverage operations
• Personal License Holder
• Knowledge and experience of working in a listed building
• Knowledge of ticketing and venue software systems (Spektrix and Yesplan)
• Health & Safety knowledge

For more information, please download the recruitment pack.

How to apply

Please apply with your CV and a covering letter, of no more than two pages, outlining your skills and experiences to meet the requirements of the role as detailed in the recruitment pack, why you want to work for Union Chapel Project and your availability to start.

Email to with “Head of Events & Commercial Activities” in the subject line.