Jacksons v AEG Timeline Top Stories

Ticketing agents promise full refunds

By | Published on Monday 29 June 2009

What AEG have been more clear on is that everyone who had a ticket to one of Jacko’s O2 gigs will get a refund.

Details of how ticket buyers can get their money back are expected to be released this week, meanwhile the promoter has told fans to hold onto their tickets.

Of course AEG’s refund system will only work for those who bought tickets directly off the promoter’s primary ticketing agents like Ticketmaster. What about those who bought their tickets off resellers via an online auction website?

Well, in what is the first real test of claims made by the bigger secondary ticketing agents that they will protect customers who buy resold tickets via their services, most of big names quickly issued statements on Friday saying they’d ensure anyone who bought marked up tickets to Jacko gigs via their websites would get a full refund. It’s not clear if that means the sites will, if necessary, cover the mark up part of the tickets sold via their platforms themselves, should the person who sold the tickers prove unwilling or unable to give the buyer a full refund of all the money they paid out.

Both eBay and Seatwave this weekend announced that all their customers would get full refunds, while the residency’s official second ticketing agent Viagogo said on Friday: “Everyone at viagogo is deeply shocked and saddened at the news that Michael Jackson has passed away. Our thoughts are with his family, friends and fans. All Michael Jackson tickets purchased through viagogo will be refunded directly to fans. No forms, no fuss, just refunded. We will be in touch with everyone in due course”.



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