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AEG announce refund process for Jacko ticketholders

By | Published on Tuesday 30 June 2009

Promoters of the Jackson O2 residency, AEG Live, have told fans with tickets for one of the now cancelled fifty shows that they should go MichaelJacksonLive.com website tomorrow for details of how to claim a full refund, including any service charges they may have paid.

Announcing that the refund process would begin tomorrow, AEG Live boss Randy Phillips told reporters: “The world lost a kind soul who just happened to be the greatest entertainer the world has ever known. Since he loved his fans in life, it is incumbent upon us to treat them with the same reverence and respect after his death”. I think basic consumer rights laws are also involved here, though to be fair they probably don’t order anyone to treat consumers with actual reverence and respect.

Fans will also be given the option to still receive the actual hard copy ticket that would have got them entrance to the shows, which were due to kick off at the O2 dome next month. That is apparently a little work of art in itself, it being a lenticular ticket (you know, you wobble it and the picture changes) designed by Jacko himself. It’s not clear what charge will be made to those who choose to receive this little souvenir of the big Jacko shows that never were.

Pictures of the final rehearsals for the O2 residency shows appear in some tabloids this morning, some shot the day before Jackson’s death, and it has to be said they do look rather exciting. It’s possible we might get an even better picture of the shows that were never to be, because word has it AEG are sitting on a hundred hours of footage from the show’s rehearsals, footage very possibly intended for some sort of behind the scenes documentary to appear on a ‘This Is It’ live DVD at some point in the future. It’s not clear if that content would make a good DVD or album, or both, in itself. Given that Jackson never released a live album, the recordings could prove to be valuable, and could help both AEG recoup some of its losses and the Jackson estate pay off some more debts.