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Ticketmaster apologises after Bad Bunny fans denied entry to Mexico City show
By Andy Malt | Published on Monday 12 December 2022
Ticketmaster has apologised after large numbers of Bad Bunny fans were denied entry to a show in Mexico City on Friday night. The company blamed “an unprecedented number” of fake tickets being presented at the doors, which resulted in “some legitimate tickets being denied”.
Exactly how many customers with legitimate tickets were refused entry to the show at Mexico City’s Azteca Stadium is unclear – reports range from hundreds to tens of thousands. But either way, it’s unfortunate timing for the ticketing firm, with these issues around the Bad Bunny show coming so close to the recent controversy over its pre-sale of Taylor Swift tickets in the US.
In a statement – written in Spanish – Ticketmaster said at the weekend that the issues “were the result of the presentation of an unprecedented number of fake tickets”, resulting in an unusually large number of people trying to gain access to the show, which overwhelmed the system.
“This generated confusion and complicated entrance to the stadium, with the unfortunate consequence of some legitimate tickets being denied entrance”, it said.
The company added that it offered its “most sincere apologies” to anyone affected, and promised that anyone who bought legitimate tickets who was unable to gain entry to the show would be given a full refund.
Last month, there was a flood of outrage on social media as many Swift fans with access to the pre-sale of tickets for her 2023 tour experienced issues with the Ticketmaster platform.
In response to that, the ticketing firm admitted on its own social media at the time that “historically unprecedented demand” was creating delays, but it encouraged fans to “hold tight” and thanked them for their patience.
This has led to Swift fans suing the company and US politicians putting the spotlight back on Ticketmaster’s dominance in the ticketing market, and the fact that it is owned by live music giant Live Nation. While this latest controversy is not a US-based story, it won’t help Ticketmaster having yet more negative news to respond to.
