Role: Duty Operations Manager
Reports into: Senior Operations Manager
Location: Drumsheds and Canary Wharf Head Office
Contract Type: Fixed Term, August / September 24 – December 24 (Option to extend to May 25) 42.5 hours per week
Who we are:
Broadwick is a multifaceted international company with headquarters in London who create, develop, own and operate a diverse portfolio of venues, spaces, events and experiences.
We believe in redefining spaces and how people experience music, art, culture and recreation by breaking down the traditional barriers. Our history and heritage is deeply rooted in music, building a portfolio of 20 global festivals before selling the portfolio in 2019 to focus on our growing portfolio of venues that includes Printworks London, Depot Mayfield Manchester, Drumsheds London, Exhibition London and Magazine London.
Collectively we strive to push boundaries and disrupt the cultural landscape by combining big thinking, bold ideas and commercial intelligence to produce spaces and experiences for discerning audiences in inspiring locations.
Our team:
The Broadwick Live operations team is a passionate and dedicated group of hard-working event professionals, who take great pride in delivering world class events and experiences to thousands of guests on a weekly basis.
What we’re looking for:
There is now a very exciting opportunity for a talented Duty Operations Manager to join Broadwick Live's Drumsheds team and play a pivotal role in the running of our music events at the venue’s busiest ever season. Reporting to the Head of Entertainment Operations, you will play a key role in the successful on-the-ground delivery of the music shows across our Autumn/Winter 2024 and Spring/Summer 2025 season.
To be successful, you will have a minimum of 3+ years’ experience in a similar role within the nightclub and/or festival industry, with a good understanding of live and electronic music events. You will have a natural passion for customer service combined with strong operational acumen and excellent team leadership skills. You will be extremely organised, with a real ability to get things done, and a strong determination and understanding of how to drive the business forward. A flexible approach to your working schedule is essential; the successful operation of the shows will involve late night finishes and early morning starts.
We’re looking for a strong communicator who is flexible in their working approach and is willing to get stuck in. This will be a very hands-on role, and you will be a key member on site helping to lead the build, break and overall delivery of show operations for each event.
What you’ll be responsible for:
Show Operations
- Show Delivery; assisting & leading with the management of on-site operations on both event and build/break days.
- Show Coordination; coordination of external suppliers, staff, artist brands & external promoters to assist with the delivery of music shows.
- Suppliers Relationship Management; Being a key contact for all suppliers on-site, including security, traffic management, medics, health and safety, cleaners, bars, food traders, ticketing and our casual staff team. Ensuring effective negotiation and management of suppliers.
- Reporting; Shift reports, incident reports and collating of all debrief notes, ensuring followed up and actioned across all departments.
- Managing event briefings across various departments to ensure the smooth delivery at the event.
- Customer Service Management; liaising with guests, local authorities and members of the public in a professional, respectful and public facing manner.
- Ensuring all customers have the best possible experience generally and with personal interactions, feeding back and implementing plans on how to elevate this experience.
- Problem solving incidents on site during the show in a professional manner.
- Oversight of Event Safety; working with the Health and Safety Advisor during on-site delivery.
- Always promoting the licensing objectives.
Office Duties
- Financial duties: checking invoices, raising Purchase Orders, populating and ad hearing to budgets.
- Creating rotas based on staffing requirements.
- Investigating and replying to customer service issues.
- Support wider business departments where needed.
Team
- Creating a work environment that aligns with Broadwick values and principles.
Other
- Carrying out ad hoc duties when required to.
You’ll need to have:
- Strong leadership & management skills; the ability to lead a team and make decisions whilst under pressure is key to this role.
- Exceptional organisational skills: you’ll need to have an exceptional eye for detail and accuracy.
- The ability to work quickly and accurately, with excellent prioritisation skills in a fast-paced environment.
- The ability to stay cool, calm and collected in stressful situations.
- Excellent time management and punctuality.
- Strong communication skills, both written and verbal. Excellent radio etiquette.
- Willingness to work on-site for long periods of time and flexibility with working hours.
- To be self-motivated; the ability to push on and get the job completed to the best of your ability.
Nice to have:
- A personal licence would be advantageous but not necessary to be successful.