Role: Assistant Front of House Manager
Company: Eventim Apollo
Salary: £31,000-35,000 a year plus benefits
Location: Eventim Apollo
Appointment Type: Permanent
Closing Date: 5 May 2025
Working Pattern: 37.5 hours a week, Monday to Sunday
Are you looking to experience the extraordinary and help create unforgettable moments?
Want to work for a company named in The Sunday Times Best Places to Work?
Behind Every Great Show, There's You
As Assistant Front of House Manager at Eventim Apollo, you'll be the driving force behind exceptional experiences for both artists and fans. Your expertise ensures that while guests enjoy the show, everything behind the scenes runs flawlessly.
Your Role Will Include:
- Operational Excellence: Managing bars, merchandise, cloakrooms, seating arrangements, and handling customer feedback
- Evening & Weekend Management: Taking charge as the Duty FOH Manager during performances
- Security Coordination: Leading briefings with production teams on health, safety, and security protocols
- Financial Responsibility: Overseeing bar inventory and managing all financial aspects across multiple revenue streams
- Executive Reporting: Providing detailed nightly reports to senior leadership
- Stakeholder Liaison: Collaborating with production teams, security, medical staff, fire officers, and other departments
- Event Planning: Organising pre- and post-show events alongside visiting productions
- Revenue Optimisation: Ensuring smooth operations while maximising profitability across all service areas
What Makes You Perfect For This Role:
- Relevant experience in similar-sized venues with high event frequency and guest numbers
- Knowledge of industry guidelines and event management best practices
- Proven track record working with VVIPs and executive-level clients
- Demonstrated success in team administration (scheduling and performance management)
- Genuine passion for delivering exceptional customer service
- Resilience and high energy to thrive in a fast-paced environment
- Strong computer literacy with Microsoft Office applications
- Valid personal alcohol license
- Comfort with the non-traditional hours (evenings/weekends) this position requires
Be Part of Our Legacy
Join us in writing the next chapter of Eventim Apollo's storied history. If you're ready to excel in live entertainment and help run a venue that hosts legendary performances, we want to hear from you!
Please read the job description below to see full details of the role.
We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose a free show and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.
Where?
You'll be based at the venue in Hammersmith. You will need to be available to work evenings and weekends at events.
So why apply?
Find out why our employees love working here.
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
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