![AXS Europe // Implementation Manager (London) [EXPIRED]](/content/images/size/w300/2024/03/AXS-Europe.png)
Salary: £60,000-65,000 a year plus benefits
Location: AXS Europe Head Office
Appointment Type: Permanent
Company: AXS Europe
AXS, a prominent global ticketing, data, and marketing solutions provider, are hiring an Implementation manager.
The Implementation Manager is responsible for the successful onboarding of new clients, in addition to the rollout of new features and functionality to the existing AXS client base.
You will create implementation plans for new clients and coordinate the resources in the execution of the tasks related to the launch on AXS.
You will keep up-to-date on upcoming developments and work to roll out major features to relevant clients. You will understand the platform and how it can be flexed to suit the needs of our clients, understanding that the system is not one size fits all.
You will:
- Assess and evaluate client needs for initial scope of project
- Manage multiple clients and projects/tasks simultaneously
- Develop detailed project plans, including comprehensive task lists and realistic timelines
- Manage client expectations proactively developing long term relationships and rapport with clients
- maintain product knowledge, implementing and training latest features of the product at client site
Our ideal candidate will have expansive entertainment industry knowledge, specifically around venues and or ticketing.
With clear and concise communication skills, you will have excellent client management skills and experience.
In addition, you will be detail-oriented and well-organised with the ability to implement software and/or new features or tools for new and existing clients.
We need a self-starter who can work in a fast-paced, dynamic and deadline-driven environment while balancing a large range of personalities. Our end result is the expectation that transitions are smooth and customer satisfaction is high.
If you can speak French and or German that would be a bonus. This role will include regular travel and sometimes working at weekends.
You'll want to raise the bar in this role; we encourage new ideas and innovation and value everyone's perspective.
We'll give you a thorough induction on how we work at AXS and AEG, our parent company. Our induction and onboarding programme is a great way to meet other new starters in AEG and to learn about our culture and values. We will give you training in our systems, policies and procedures so that you'll be set up for success.
Where: You'll be based at our head office Cottons, 7th Floor West, 47/49 Tooley Street, London, SE1 2QN, but the role will involve frequent travel. We offer flexible start and end times and also welcome flexible working conversations.
You can find out more about life at AXS here.
So why apply?
AEG is an inclusive organisation where we value everybody's contribution. We empower and trust our people to do the right thing. We go the extra mile, for our customers and each other, every time. We are always open to new ideas and respect all perspectives. We support and bring out the best in each other. We really value our people and inspire them to be the best in class, always!
You can find out about our Vision and Values here.
AEG have 8 Employee Network groups, who give our employees a greater voice in the steps the business takes to continuously improve our workplace.
You can find out about our benefits here: AEG Benefits
Our commitment to inclusion
We are committed to fostering a diverse and inclusive workforce. We believe in equality of opportunity for all and our approach to recruitment and selection is fair, open and based purely on merit. Applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. If you require reasonable adjustments in any recruitment process with us, please make us aware.
Documents