Role: Deputy Front of House Manager
Company: British Airways ARC
Salary: £35,000-40,000 a year plus benefits
Location: British Airways ARC, London
Appointment Type: Permanent
Closing Date: 29 March 2026
Working Pattern: 37.5 hours a week, Monday to Sunday
Join AEG Presents at our newest venue, British Airways ARC, and play a key role in delivering world‑class entertainment in the heart of Olympia. As our Deputy Front of House Manager, you'll help lead our Front of House (FOH) operation—supporting bars, VIP areas, cloakroom, merchandising and corporate events—ensuring every guest walks away with an exceptional experience.
No two days here are the same. This is your chance to make a real impact in a fast‑paced, iconic venue.
What You'll Do
Front of House Operations
- Support the smooth day‑to‑day running of bars, merchandise, cloakroom and the VIP Lounge.
- Deliver exceptional customer experiences across live events and corporate functions.
Bars, Stock & Financial Management
- Maintain strong stock controls and support accurate forecasting.
- Contribute to financial performance, helping to meet EBITDA targets.
People Management & Culture
- Recruit, train and develop an inclusive, high‑performing FOH team.
- Lead People processes including rotas, performance and team standards.
Health, Safety & Compliance
- Champion a strong Health & Safety culture across the FOH team.
- Ensure compliance with venue policies and support safe audience movement.
What We're Looking For
- Experience in a similar high‑footfall, customer‑facing role within live events or entertainment.
- Strong understanding of multi‑stakeholder environments.
- A valid personal alcohol licence.
- Proven experience managing team administration (absence, performance, rotas) in a comparable industry.
- Comfortable working unsocial hours as required by event schedules.
- Understanding of event management planning and industry guidelines.
- Experience working with VVIPs and senior executives.
- High computer literacy, including Microsoft Office (Word, Excel and Outlook).
- Ability to collaborate with wider venue partners to ensure safe and efficient audience management.
Why Join Us?
- Be part of an award‑winning team creating unforgettable live experiences.
- Work in a brand‑new, state‑of‑the‑art venue at the forefront of entertainment.
- Enjoy a supportive, collaborative environment with real opportunities for growth.
Ready to Take the Stage?
Excited to help shape the FOH experience at one of London's newest and most innovative venues? Then we'd love to hear from you. Apply now and help us create moments audiences will never forget.
Where?
You'll be based at the venue in Olympia, West London. You will need to be available to work evenings and weekends.
We'll give you a thorough induction on how we work at AEG. Our induction and onboarding programme is a great way to meet other new starters and to learn about our culture and values. We will give you training in our systems, policies, and procedures so that you'll be set up for success. From the moment new employees join us, they're welcomed with open arms and a plethora of exciting perks. Not only can they choose tickets to shows and to climb The O2, but we also ensure that our employees are continuously engaged and rewarded throughout their journey with us.