Role: VIP Assistant
Company: SJM Concerts
Location: Manchester
Closing date: 05.12.25
SJM Concerts are at the forefront of the Live UK Music market. We promote the biggest UK acts and many world leaders in the concert industry. SJM offer exclusive VIP ticket packages across many of our major tours for artists such as The Killers, Coldplay, Arctic Monkeys & Niall Horan of which we have sold nearly 100,000 packages for this year.
WHAT WE ARE LOOKING FOR:
The successful applicant for the role of VIP Assistant will be an organised, enthusiastic and hard-working individual. Working as an assistant to the VIP department you would be responsible for the day to day administration of our exclusive VIP packages, as well as providing general office admin support.
Responsibilities:
- Updating and editing the VIP website www.sjm-vip.com
- Check all the VIP packages are advertised correctly on other sites
- Responding to VIP Customer correspondence including general enquiries and complaints
- Liaising with ticket agents to distribute customer VIP package information and collate customer check-in lists
- Advancing tours with the hosting venues and the VIP on the road reps
- Generating and creating customer information mailers
- Assisting with the ordering and distribution of merchandise
- Inputting costs and managing budgets for each event
- Managing the SJM-VIP social media platforms
- Complete regular inventory of all VIP merchandise
- VIP equipment maintenance and distribution when required for events
- General office admin support to all departments during busy periods as and when required
- Occasional evening / weekend work required on site at events
Skills required:
- Admin experience essential
- Excellent IT skills, especially Microsoft Office & Excel
- Experience with Canva and Lightroom desirable
- Excellent numeracy skills
- Professional manner in line with customer VIP expectations
- Excellent communication skills, both written and verbally
- Great attention to detail
- Ability to prioritise workload
- Reliable and trustworthy
- Customer service experience preferred
- A naturally helpful, outgoing and approachable personality
- Knowledge or previous experience working within a venue or music industry desirable
To apply:
Please send CV and covering letter to [email protected].