Freeview set-top box retailers have told their trade magazine ERT Weekly they are frustrated that the people behind the digital TV network - ie the BBC, Crown Castle and BSkyB - are taking so long to get a proper electronic programme guide up and running.
Unlike satellite and cable TV the terrestrial network only offers a now and next service where the channel guide tells you what you're currently watching and what is coming up next. Retailers argue that they can't sell the digital set top boxes with built in videos until a programme guide that goes seven days ahead (like Sky, Telewest and NTL's system) is up and running. But the Freeview company have said that kind of service won't be ready until next year at the earliest.
One Freeview dealer told the paper: "The EPG is really important. As things stand, I have 10 of Pace's brilliant twin digital TV recorders, which are useless without the EPG. These systems are great for people who struggle setting their video record, but useless without an EPG."
Freeview General Manager Matt Seaman responded by saying: "The Freeview offer of 30 channels with no contract is an attractive proposition and I am not sure the delay of a seven-day EPG will delay people from buying." While confirming the EPG is a high priority for the company he said "This is not something that can be done overnight."